Kirberg Co., St. Louis, has received the 2016 BBB TORCH Award from the Better Business Bureau (BBB) serving eastern Missouri and southern Illinois. The award recognizes the company’s commitment to customer service through exceptional standards for ethical business practices.
Laura Toledo, executive director of the Center for Women in Transition, St. Louis, nominated Kirberg Co. for the TORCH Award. In 2015, Kirberg Co. donated $36,000 in labor and materials to install a new roof at the Baker House, one of two transitional living facilities operated by the center.
“We are all extremely grateful for the generous donation of a complete roof replacement from Kirberg in 2015,” Toledo states. “They also coordinated with other contractors to make sure the job was done well and at no cost to the agency. Kirberg has continued to support the mission of the Center for Women in Transition in numerous ways since then. Kirberg is an excellent company that is dedicated to its community.”
Through practicing and promoting restorative justice, the Center for Women in Transition assists women in the criminal justice system to successfully transition back to their families and communities. The women are offered safe, stable housing through the center, as well as case management; life-skills instruction; guidance from volunteer mentors; and assistance with locating jobs and accessing other resources, such as substance-abuse treatment, medical and mental health care.
Eric Kirberg, president of Kirberg Co., accepted the TORCH Award and says: “We were delighted to be able to help our friends at the Center for Women in Transition. The center provides a wonderful service here in town, and a new roof was badly needed. Now the apartment building will remain open to help hundreds of women for years to come.”
Having provided nearly 100 years of service to the St. Louis community, Kirberg Co. installs nearly every type of roof system from slate and tile to flat-roof applications, vegetated and solar-power systems. With 90 field employees in St. Louis and approximately 50 in its branches, Kirberg Co. is committed to exceeding customer expectations.
“Getting roofs done right the first time, that’s always been our motto,” Kirberg notes. “When our roofers are as good as they are, it’s easy to have good customer service when the work is almost perfect.”
“BBB’s TORCH Awards celebrate exceptional companies with great customer service and ethics,” adds Scott Mosby, BBB board chair and chief executive of Mosby Building Arts, St. Louis. “Start with trust, honor the exceptional and learn from the best is our practice within St. Louis BBB. These companies and charities are examples to emulate for anyone who wants to be trusted in the marketplace.”